OUR Contact Information

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Because your story matters—and so does your privacy.

At Optimised Living, we deeply respect your right to privacy. This policy outlines how we care for and protect the personal information you share with us, in line with the Privacy Act 1988 (Cth) and the Information Privacy Act 2000 (Vic). These laws guide how we collect, use, store, and share your information safely and ethically. You can learn more about your rights by visiting the Office of the Australian Information Commissioner at www.oaic.gov.au.

The Information We Collect and Why

We may collect personal information about you—such as your name, contact details, health background, and relevant supports—to ensure we can provide the best possible care and service. This helps us understand your needs, tailor our support, and keep in touch with you along the way.

Sometimes, we may also use your information for closely related purposes, like improving our service or communicating helpful updates. If you’d rather not receive this kind of information, you’re always welcome to let us know in writing and we’ll take care of it.

Whenever possible, we’ll explain why we’re asking for your information and how it will be used—because transparency and trust matter to us.

How We Use and Share Your Information

Your information is treated with the highest level of confidentiality and respect. It is only accessed by those who need it to support your care.

We will never use your personal information for reasons unrelated to your support without your permission. If we receive information about you from someone else—such as another professional or family member—we’ll do our best to let you know and make sure it’s handled respectfully and responsibly.

Your Consent and Choice

By working with us and using this website, you’re giving us permission to collect and use your information in the ways described here. That said, sharing your information is always your choice. We understand that privacy is personal, and we’ll always honour your right to say no or change your mind.

Accessing or Updating Your Information

You have the right to access the personal information we hold about you. If anything is out of date or not quite right, we’ll help you update it.

Just get in touch with us in writing to make a request. For your safety, we may ask for ID before releasing any details. We don’t charge a fee to access your information, though there may be a small cost if you ask for copies.

If You Share Information About Others

If you give us information about someone else (such as a family member, carer, or treating professional), we ask that you’ve received their permission to do so, in keeping with privacy laws.

Keeping Your Information Safe

We know how important it is to keep your information secure. We take all reasonable steps to ensure it’s protected against misuse, loss, or unauthorised access.

Your records are kept securely and are only held for as long as needed—for both clinical care and legal requirements. Health records are generally kept for at least 7 years, after which they are safely destroyed or de-identified.

Changes to This Policy

We may update this policy from time to time, particularly if our services change or if privacy laws are updated. The latest version will always be available on our website.

We're Here to Help

If you ever have a question, concern, or would like to talk to us about your privacy or this policy, we’re here to listen. Please contact us using the details below:

Optimised Living
PO Box 323 Plumpton NSW 2761

Email: info@optimisedliving.com.au
Phone: 0452 177 277
Website: www.optimisedliving.com.au

We’re committed to treating your concerns with compassion and responding as promptly as possible.